MindSpot is a digital psychological clinic that has provided support to over 200,000 Australian adults across the country. Its free assessment and treatment services are backed by Australian-led research and are available online and by telephone. Delivered by a team of passionate mental health professionals, MindSpot is a national service that offers flexible and confidential support to all adults over 18 years, ensuring they can get the care they need when needed.

In Australia and internationally, MindSpot is a renowned leader in digital psychological treatment and assessment, having created an approach to mental health that is breaking down traditional barriers that often prevent people from accessing support when they are struggling. Historically, the stigma surrounding asking for help, coupled with challenges in finding timely and appropriate treatment, have long been barriers for the community when it comes to mental health care. By providing world-class support that is both evidence-based and therapist-guided, MindSpot is at the forefront of revolutionising the way digital psychological care is delivered.

MindSpot’s mission is to build a more emotionally resilient world by empowering people to take control of their mental health and teaching them clinically validated skills to overcome their symptoms. Central to this mission is the development of the MindSpot Patient Dashboard. The Patient Dashboard is a transformative digital platform that is the gateway connecting patients to a MindSpot therapist and MindSpot’s world-class treatment programs.

The journey of the Patient Dashboard began three years ago when MindSpot identified the need to create a seamless, user-focused digital experience to simplify and optimise the treatment journey for both patients and MindSpot therapists providing care. Additional goals included increasing the efficiency of the MindSpot clinic. Following a robust planning and development phase, including interviews, consumer analysis and behavioural observations, MindSpot gained valuable insights into user preferences and needs, laying the groundwork for the Patient Dashboard’s design.

The Patient Dashboard represents a culmination of extensive research, development, and ongoing feedback. This process was guided by a commitment to enhancing the user experience and ensuring that the platform is fit for purpose. It is the foundation of MindSpot’s assessment and treatment service, providing patients with immediate access to their assessment results, treatment recommendations, and scheduling options to book an appointment with a MindSpot therapist. The dashboard’s evolution over the past three years has seen the introduction of new features and enhancements aimed at optimising the user experience and facilitating seamless access to care.

The rollout of the Patient Dashboard has significantly improved experiences for both patients and clinicians. Patients now have expedited access to their assessment results, meaning they can begin their treatment journey—and path to recovery—sooner and more efficiently. Central to MindSpot’s approach to treatment is providing therapist-guided support to patients, and the dashboard delivers this. Patients can communicate with their therapist via the dashboard, access a range of additional resources and materials, and conveniently manage their appointments, all at their fingertips.

For MindSpot therapists, the Patient Dashboard has significantly reduced their administrative burden of manually compiling assessment reports and scheduling appointments, giving them more time to focus on providing personalised guidance and support to patients. This streamlined workflow improves the overall user experience for patients and enhances the care they receive from MindSpot’s clinical team.

Feedback from patients and therapists has been overwhelmingly positive, underscoring the effectiveness of the Patient Dashboard in breaking down barriers to mental health support. High satisfaction ratings and positive user experiences highlight the platform’s impact on improving treatment accessibility and patient outcomes. In addition to these important improvements in the experiences of patients and therapists, the Patient Dashboard has also resulted in significant improvements in the efficiency of MindSpot. By streamlining the patient and therapist experience, MindSpot has increased clinical volumes from 21,000 patients in 2019 to 30,000 patients in 2023 without a significant increase in clinical staffing levels. The improved functionality of the MindSpot Patient Dashboard has also resulted in improvements in clinical governance and quality due to the ability to measure the experience of patients and the clinical care they receive.

In conclusion, MindSpot’s Patient Dashboard initiative represents a paradigm shift in digital mental health care in Australia. By leveraging technology to enhance accessibility, usability, and patient outcomes, MindSpot is revolutionising the way mental health support is delivered, paving the way for a more inclusive and effective approach to care. As MindSpot continues to evolve and innovate, its commitment to improving the mental health and wellbeing of Australians remains unwavering.

For information about MindSpot, visit mindspot.org.au