Orbitz Elevators has been recognised as an ABA100 Winner for CX Management in The Australian Business Awards 2019. The Australian Business Award for CX Management [CXM] recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in customer experience management.
Orbitz Elevators are experts in supply, installation, maintenance, repair and modernisation of elevators and escalators Australia wide and offshore. Orbitz Elevators is 100% Australian owned and operated and takes great pride in their customer centric business model, delivering services at the highest level of professionalism and integrity. Through strategic recruitment, training and development programs, the organisation has established a powerful team culture sharing the same vision, values and goals of the organisation. Employees at Orbitz Elevators understand the critical importance of delivering professionalism and integrity to its clients. Key personnel including senior management and team members have previously been associated with various major elevator companies from around the world, with over 800 years collective experience. The organisation has a proven capacity to provide knowledgeable and experienced personnel for all aspects of their products and services.
Through research and customer surveys, Orbitz Elevators seeks to understand the known customer pain points within the industry and provide services that cater to customer needs, striving to exceed customer expectations. Orbitz Elevators is a process driven organisation who believes communication is the key to delivering award winning services and building successful relationships with clients. Their high-quality service and customer centric business model has driven tremendous growth not only in the Gold Coast but across Australia and offshore. Products and services are distributed in most major cities including Gold Coast, Brisbane, Sydney, Melbourne, Perth, Sunshine Coast as well as Port Moresby in Papua New Guinea.
In 2018, Orbitz Elevators became the first elevator/escalator company in Australia to introduce a global leading Japanese designed product manufactured by the Hitachi Group into the Australian elevator/escalator market. Orbitz Elevators believes that Japanese designed products are among the most advanced products available in today’s global market. Statistics show that in Japan, elevator breakdown rates are significantly lower in comparison to the Australian lift industry.
Investing in high quality products for its valued clients has provided Orbitz Elevators with repeat business and satisfied customers in return. Additionally, Orbitz Elevators offers flexibility and customised design services to meet clients’ needs and specifications from a wide range of products and stylish interiors. All elevators are compliant and supported with Australian Design Registration Certificates.
Orbitz Elevators offer installation, maintenance, modernisation and repairs, delivering quality services that will exceed expectations. With effective procedures in place to maximise value, convenience and customer satisfaction, they are passionate about maintaining and extending the lifecycle of customers’ valuable assets.
The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.
The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. Eligible organisations are invited to participate in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.
The process culminates in the selection of organisations which implement world-class business initiatives, projects, products and services. The award recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.
Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.
Organisations are required to complete a submission for a specific business initiative, product or service.
Business initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.
Products can include but are not limited to services, devices, equipment, programs, processes, activities, applications, information, knowledge, software, cloud-based services, platforms, systems and manufactured goods. Products must be commercially available on the Australian market and comply with all applicable Australian standards and regulatory requirements. Product eligibility includes domestic and international products available to the Australian marketplace.
The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.
The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.
Organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement are recognised via a set of established business and product award categories.
The program provides a notable opportunity for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and celebrated for their achievements both nationally and internationally.
Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.
The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige.