Parasyn
Parasyn has been recognised as an ABA100® Winner for CX Management in The Australian Business Awards 2023. The Australian Business Award for CX Management [CXM] recognises organisations that have successfully implemented initiatives that demonstrate excellence in customer experience management.
Parasyn is once again delighted to be recognised as an ABA100 Winner.
It was our previous success (winning Digital Transformation in 2021) that made us consider that perhaps our processes for working with and getting the best results for our customers was something worthy of celebrating.
Parasyn specialises in helping organisations create trusted data used for managing their critical assets and as we remarked last time.
‘Helping customers with these types of solutions goes far beyond customer service and offering products. You must think like the customer, work out how they use their facilities and equipment, and organise the best way to work together.’
It is this thinking that has continuously shaped Customer Experience management at Parasyn for over two decades through all the varying challenges that our customers have encountered.
Parasyn is an Industrial Systems Integration company that offers Consultancy, provides Managed Service Agreement (MSA) support and design, build, and maintain complete turnkey control system projects for Australian businesses and all levels of the Australian government. Parasyn launched in the year 2000, focussed on critical infrastructure and resources markets, delivering reliable operational management solutions based on the latest technologies. They offer engineering systems capability across all industrial automation layers, from field equipment controls to enterprise operational intelligence solutions.
Parasyn is renowned for solving complex problems in many different, mostly critical infrastructure industry sectors. After introducing a formal strategic planning process to guide the company’s direction, the Brand Promise emerged from several years of research and trial and error as the foundation of future Parasyn’s Customer Service direction. It became a series of intertwined commitments that Parasyn publicly makes to its customers. By demonstrating how seriously Parasyn takes the fundamentals of Planning, Responsiveness and Delivery, Parasyn believes that customers will come to treat Parasyn as a trusted partner critical to the long-term success of their projects.
The Brand Promise has also driven a positive, collaborative culture. As Parasyn’s internally developed business management processes and software systems continued to develop and mature since the Brand Promise was discovered, that development has been biased toward supporting and verifying the performance of the Brand Promise.
For information about Parasyn, visit parasyn.com.au