Pronto Software

Pronto Software – Pronto Xi Customer Central has been recognised as an ABA100® Winner for CX Innovation in The Australian Business Awards 2021. The Australian Business Award for CX Innovation [CXI] recognises products and services that provide innovative solutions for business and market needs in the field of customer experience management.

Pronto Woven is the award-winning digital consultancy division of Pronto Software – an Australian developer of ERP and analytics software. The team’s innovative solutions transform customer and employee engagement across digital channels – extending the capabilities of Pronto Xi ERP and driving strategic change.

Pronto Woven helps organisations harness the power of real-time interactions from a single source of truth – to simplify operations and enhance customer experience. Working in synergy with Pronto Software, these ERP savvy creatives are redefining the boundaries of traditional business systems.

In working with numerous B2B organisations, Pronto Woven recognised a critical need for digital transformation in invoice management. When it comes to paying invoices, statistics show that Australian organisations often run late – creating administrative complexity, escalating costs and disrupted cash flows. One of the key reasons for late payment is the high dependency on manual processes, which instigate duplication and errors for Accounts and Finance teams.

Pronto Woven developed Pronto Xi Customer Central to automate accounts, payments and invoice management. This single integrated touchpoint enables businesses to fully leverage Pronto Xi ERP to create one shared source of truth – driving productive collaboration across operations and improving cash flow. Through this self-service portal, the customers of an organisation also gain anytime access to their account details, strengthening customer experience.

To support the Accounts and Finance teams, all details about past customer interactions and transactions are consistently captured in Pronto Xi Customer Central. This provides the visibility to drive concurrent collaboration across operations and supporting consistent communication, enhancing the overall experience for both Accounts and Finance teams and their customers.

“Receiving the 2021 ABA100 Award for CX Innovation is another significant achievement for Pronto Woven. In working with B2B organisations, we recognised that there was a critical need for digital transformation in invoice management as Australian organisations often run late with invoice payment. One of the key reasons for this is the high dependency on manual processes which introduces duplication and errors for Accounts and Finance teams. Pronto Xi Customer Central delivers a powerful platform for process efficiency and operational collaboration for a business – while enabling the real-time access and visibility their customers demand.

“In their 2021 report, the Australian Cyber Security Centre (ACSC) warns that business email compromise – which includes fake invoices – continues to present a major threat to Australian businesses, especially as more staff work remotely. The average loss reported in such incidents was more than $50,000 – over one-and-a-half times higher than the previous financial year. As cybercriminals become more sophisticated, Pronto Xi Customer Central provides organisations with a simple way for their customers to confidently validate any invoice they receive, thwarting fraud – and the resulting risk to reputation.”

Chris Stolke, Manager of Pronto Woven, Pronto Software

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