RESINC Solar is an Australian social enterprise specialising in residential and small commercial solar installations along the Eastern Seaboard. Known for their exceptional service and support, with over 3,500 x 5-star reviews across several platforms, RESINC is the highest-rated solar provider in Australia on all 3 of the industry’s top review platforms – SolarQuotes, TrustPilot & Product Review. RESINC was recently awarded the coveted SunWiz Awards for “#1 Most Popular Solar Installer in Australia” and “#1 All-Star Solar Company in Australia” for having the highest average star ratings in the country based on reviews.

Solar system installation is a rapidly growing industry in Australia and worldwide as countries shift towards renewable energy solutions to tackle climate change. RESINCSolar’s industry-leading approach to customer service is addressing critical challenges in the solar market, including poor after-sales service, consumer knowledge gaps, the high upfront cost of quality solar systems, safety issues with substandard installations, and the need for sustainable financial solutions in the face of rising electricity costs.

RESINC Solar’s Bottom-up model empowers consumers to control their own energy production, which is one of the most effective ways of distributing renewable energy. Using existing infrastructure, such as rooftop spaces, helps avoid the loss factors associated with large-scale solar farms and network distribution.

RESINC Solar stands out from other solar installation companies with its unique approach to service. Their commitment to customers extends beyond the installation process, offering personalised customer service, educational programs, financial options, and rigorous safety and quality protocols. This comprehensive approach ensures an unparalleled customer experience, with the aim of helping consumers reap the long-term benefits of solar energy.

RESINC Solar’s operations are underpinned by a strategic management and control process, which includes the use of advanced Customer Relationship Management (CRM)systems to monitor customer interactions, service calls, and warranty claims.They also employ a sophisticated solar performance monitoring tool for real-time detection of operational issues. Their unique seven-day resolution guarantee for product issues and compensation for delays further highlights their commitment to comprehensive support. With a decentralised structure and highly qualified field teams, RESINC Solar is well-equipped to provide efficient and reliable service.

The company has delivered significant cost savings for its customers over the lifespan of its solar systems by prioritising the installation of high-quality products and offering extensive aftercare services. For instance, the average household can save ten megawatt-hours annually by switching to solar, equivalent to 9 metric tonnes of CO2 or more than $3000 of grid energy. Referrals constitute around 20% of the business, which is a testament to their customer satisfaction, coupled with a high volume of positive feedback across various platforms.

RESINC Solar’s direct benefits to customers are many. Still, the indirect benefits extend to environmental impacts through carbon emission reductions, industry influence by setting higher standards, innovative research collaborations, and operational excellence that contribute to economic resilience. They’ve also significantly impacted the community and stakeholders through social initiatives, such as grant-matching for solar installations on local surf clubs and a range of international community support activities.

RESINC Solar’s customer-focused strategies have effectively merged business efficiency with broader social and environmental aims, securing its position as a leading entity in the industry and as a business that delivers enduring value to its customers.

For information about RESINC Solar, visit resinc.com.au